CONCERN FOR PEOPLE
- The people who make up this organization are the Most Valuable Assets
- Care for our people, be polite and friendly, have an 'open door' approach
- Have great respect for each other and value diversity as a strength
- Give encouragement, be supportive and develop our people. Put our core values into practice
- Trust and support each other, building good relationships and good team spirit
- Give constructive feedback to each other, committed to everyone's development
- Involve each other, working together across boundaries, seeking ideas and sharing solutions
- Together Everyone Achieve More
- Customer is every thing for our Company, rest of all is over head
- Be recognized by all our customers as providing a personalized level of service and attention
- Listen to, understand and anticipate our customer needs - and respond efficiently
- Build deep and long lasting relationships with key partners
- All of our actions must be measured by our success in achieving this goal.
- Be determined to achieve results and give our best without compromise to high ethical standards
- Take ownership for the whole task and be committed to playing our individual part.
- Have a sense of urgency and accountability, take the initiative to make a difference
CREATIVITY AND INNOVATION
- Be entrepreneurial: "Only Otsuka can do it"
- User new and innovative thinking to find solutions better and faster
- Take on a challenge, be open minded and open to being different
- We create an environment of continuous learning that fosters, in each one of us a desire to excel
ETHICS AND INTEGRITY
- Act with integrity and honesty, adhering to the highest ethical standards without exception
- Ensure that quality and safety are paramount
- Have concern for environmental resources and the community around us
- Choose the rightness over ease and convenience.